If you are installing as an upgrade, the installer will check your system to find the valid upgrade product. Make sure you have administrative privileges or can validate as an administrator. Locate all installation media and serial numbers before you begin the installation process.īefore you begin, close all applications, including your web browser. Install a Creative Suite 6 suite or standalone product from disc The installation Instructions point to a file that does not work in Windows 7, The auto-run file displays its html content rather than running: Installation Instructions - in 6 other languages. Installation Instructions - not helpful since it points to a file that does not work in Windows 7 While I appreciate your attempt to help, perhaps you might review your suggestion to see if it does, in fact, work. I'm not sure that this is particularly encouraging from a firm that has already compromised its customer's user accounts! When I've already paid almost $3,000 for a software package, Adobe seems put-upon th provide even simple support for established customers. Indeed, I can wait the 2 hrs to down-load the on-line installation. In an attempt to clarify, I provided a list of files on disk one. Did you try the links you provided to see if they did actually link to a support chat or simply orate from your implied superior computer knowledge? Clearly, I appreciate the attempt to provide advice, but the advice you have provided seems to be irrelevant and unhelpful. Indeed, I tried the various link connections provided and they all seem to link back to product related blogs. Unless I missed something as a result of my, obviously, inadequate computer knowledge, the support link that you provided is just the first part of a connection link that does NOT lead to a live chat connection. That's very helpful, thank you for that very condescending and smarmy response. Thank you for the deaming reply - "ask for help from someone you think has some computer expertiese.".
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